Responsible Gaming

Our Commitment

Hazy Ltd., operating the platform accessible at aerobet-casino.co.com, is formally committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognized by Hazy Ltd. that gambling, when conducted without appropriate oversight, may present risks to the financial, psychological, and social well-being of certain individuals. Accordingly, a comprehensive framework of policies and procedures has been established and is maintained to ensure that gaming activities conducted on this platform remain within safe and controlled boundaries. All staff members engaged in customer-facing roles are required to undergo training in responsible gaming awareness. The identification and support of individuals who may be experiencing gambling-related difficulties is considered a core operational responsibility of Hazy Ltd. This policy is applied uniformly and without exception to all registered account holders.

Problem Signs

The following behavioral indicators have been identified as potential signs of problematic gambling conduct. Account holders are encouraged to assess their own behavior against these criteria on a regular basis:

• Persistent attempts to recover financial losses through continued or escalated gambling activity, commonly referred to as chasing losses, which may result in increasingly significant financial detriment.
• Noticeable neglect of personal, professional, or familial obligations attributable to time allocated to gambling activities, including unexplained absences or a reduction in productivity.
• Repeated unsuccessful efforts to reduce, control, or cease gambling activity, accompanied by feelings of restlessness or irritability when such attempts are made.
• Reliance on borrowed funds, the liquidation of assets, or engagement in dishonest conduct for the purpose of financing gambling activity.
• Expressions of preoccupation with gambling, including persistent thoughts regarding past gaming sessions, future wagers, or strategies for obtaining funds with which to gamble.
• Use of gambling as a primary mechanism for coping with emotional distress, anxiety, depression, or other adverse psychological states.

Account Restriction

Account restriction and voluntary exclusion mechanisms are made available to all registered users of the platform operated by Hazy Ltd. A voluntary self-exclusion facility is provided through which an account holder may formally request the suspension or permanent closure of their account for a defined or indefinite period. Upon submission of a self-exclusion request, the relevant account will be restricted from accessing all gaming services within a reasonable administrative timeframe. Marketing communications directed at self-excluded account holders will be ceased upon the processing of the exclusion request. Account holders who have submitted a self-exclusion request are advised not to attempt to circumvent the restriction by registering new accounts, as such conduct is in violation of the platform's terms and conditions. Requests for the reversal of a self-exclusion prior to the expiration of the agreed exclusion period will be subject to a mandatory review process and may not be approved immediately. Account restrictions may also be imposed by Hazy Ltd. in circumstances where responsible gaming concerns have been identified through internal monitoring processes, irrespective of whether a formal request has been submitted by the account holder.

Control Options

A range of financial and temporal limitation mechanisms is made available to account holders for the purpose of maintaining control over their gambling activity. These tools are accessible through the account management section of the platform and may be applied at the discretion of the account holder. The following control options are provided:

• Deposit Limits: Account holders may establish maximum deposit thresholds on a daily, weekly, or monthly basis. Requests to decrease an existing deposit limit will be processed immediately. Requests to increase a deposit limit will be subject to a mandatory waiting period prior to implementation.
• Loss Limits: A maximum loss threshold may be defined for a specified period, beyond which further wagering activity will be restricted for the duration of the applicable period.
• Session Time Limits: A maximum duration for individual gaming sessions may be set, upon the expiration of which the account holder will be automatically logged out of the platform.
• Reality Check Notifications: Periodic notifications may be configured to alert the account holder to the duration of their current gaming session at defined intervals.
• Wagering Limits: A maximum stake amount per individual wager may be established for a defined period.
• Temporary Cooling-Off Period: A short-term account suspension of a specified duration may be requested, during which access to gaming services will be restricted.

All limitation mechanisms, once applied, are enforceable and cannot be immediately reversed in a manner that would reduce the level of protection afforded. Account holders are advised to make use of these tools proactively as part of a structured approach to responsible gaming.

Getting Help

Hazy Ltd. acknowledges that professional assistance may be required by individuals who are experiencing difficulties related to gambling. It is strongly recommended that any account holder who identifies with the behavioral indicators described in this policy, or who believes that their gambling activity has become problematic, seek support from a qualified professional organization or counseling service. Professional assistance is available through national problem gambling helplines, mental health counseling services, and addiction support organizations, which provide confidential guidance and treatment options to affected individuals and their families. Account holders are encouraged to consult their general practitioner or a licensed mental health professional for a referral to appropriate support services available in their jurisdiction. Early engagement with professional support services is associated with more favorable outcomes and is strongly encouraged by Hazy Ltd. No account holder will be penalized or prejudiced in any way for seeking assistance or for making use of the responsible gaming tools provided on this platform.

Contact Us

All inquiries, requests, and communications relating to responsible gaming policies, account restriction measures, limitation tools, or associated matters should be directed to the designated responsible gaming contact of Hazy Ltd. Correspondence will be handled in a confidential and professional manner. Responsible gaming inquiries: [email protected]